Responsible Gaming
Introduction
At Willow Community Care, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to view any money wagered as the cost of entertainment, which may be lost.
Playing casino games involves risk. Please gamble responsibly and only for fun.
Age Verification
We are legally required to verify that all players are at least 18 years old (or the legal gambling age in their jurisdiction). Gambling is strictly prohibited for anyone under the legal age limit in the United Kingdom.
By accessing our platform, you confirm that you meet the legal age requirement and are not prohibited from gambling under applicable laws.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate a problem with gambling:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to win back money lost
- Hiding gambling activities or lying about time and money spent
- Neglecting family, work, or personal responsibilities due to gambling
- Using gambling to escape problems or relieve stress
- Experiencing anxiety or irritability when unable to gamble
- Borrowing money to fund gambling activities
- Unsuccessful attempts to cut down or control gambling
- Feeling a need to gamble with increasing amounts of money
- Jeopardising relationships, education, or career opportunities
If you recognise these signs, it is important to seek help immediately.
Self-Help Tools
We provide a range of tools to help you maintain control of your gambling:
Deposit Limits
Set a maximum amount of money you are willing to deposit within a specified time period (daily, weekly, or monthly). This helps prevent overspending.
Loss Limits
Establish a limit on the amount you are willing to lose during a gaming session or time period. Once this limit is reached, stop playing.
Reality Checks
Enable regular notifications during play to remind you of how long you have been gaming and how much you have spent. This helps maintain awareness and perspective.
Self-Exclusion
If you feel your gambling is becoming problematic, you can choose to self-exclude from our platform for a defined period. During this time, you will be unable to access your account or place bets.
For more information about these tools or to activate them, please contact our customer support team.
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling, support, and information for problem gamblers and their families
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop – The National Self-Exclusion Scheme allowing you to self-exclude from all licensed online gambling operators in Great Britain
Website: www.gamstop.co.uk
Phone: 0800 197 8000 - Gamblers Anonymous – Peer support meetings for problem gamblers
Website: www.gamblersanonymous.org.uk
Other Countries
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
If you are experiencing problems with gambling, please know that help is available and recovery is possible. Do not hesitate to reach out to one of the support organisations listed above. They offer confidential, non-judgmental assistance and are there to help you.
Remember: Seeking help is a sign of strength, not weakness. Reach out today.